Reference

Terms and Conditions That Govern Your pka98 Account

These terms set out what you agree to when you open and use a pka98 account — including how deposits through JazzCash, Easypaisa, and Raast are handled, what conduct is expected, and how disputes are addressed.

Account eligibility rulesJazzCash, Easypaisa, Raast conductWithdrawal conditionsDispute processAccount termination rights
pka98 Terms and Conditions That Govern Your pka98 Account
TERMS CONTACT

How to Reach Us About These Terms

Questions about how a specific rule applies to your account? Our support team can walk you through the relevant clause. For wallet-related queries — including JazzCash, Easypaisa, or Raast transaction disputes — contact us directly with your transaction reference so we can look it up without delay.

Live Chat Reach our support team through the live chat icon in your account dashboard. Available for account and terms queries; have your account ID ready.
Email Support Send detailed terms or payment-conduct questions to our support email. Include your registered mobile number and the transaction reference for faster handling.
In-App Help Open the Help section from your account menu on mobile. You can flag a terms concern directly from there without switching apps or losing your session.
HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and used only for the purposes set out in our privacy policy, which sits alongside these terms. We do not share personal details with third parties outside of payment verification and legally required disclosures. If you want to request a copy of your data, update incorrect details, or close your account, contact support with your registered number and a valid identity document.

Data Retention

Account and transaction records are retained as required under applicable financial and legal obligations. You can request access to your data at any time through support.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP. Any suspicious login activity should be reported to support immediately.

Cookie Use

We use cookies to keep your session active and remember your payment method preference — for example, whether you last used JazzCash or Easypaisa — so returning is faster.

Requesting Changes

To correct account details or request removal of certain data, submit a written request via support email with your account ID and a copy of a valid identity document.

Common Questions About These Terms

Below are the questions we hear most from account holders about how these terms apply day-to-day — covering deposits, withdrawals, account conduct and your rights.

Yes. All deposit methods — JazzCash, Easypaisa, Raast, bank transfer, debit card — are covered by the same payment conduct rules set out in these terms.

We may update the terms at any time. You will see a notification at your next login. Continued use of your account after that point means you accept the updated version.

Depending on the breach, we may suspend your account pending review or terminate it. You will be contacted through your registered details and given the opportunity to respond.

Contact support via live chat or email with your transaction reference number and registered mobile number. We will review the payment record against the JazzCash, Easypaisa or Raast network log.

Withdrawals require that your account details match your verified identity document. Any mismatch pauses the request until the discrepancy is resolved through our support team.

Submit a request by email with your account ID and a valid identity document. Our team will process it in line with applicable data obligations and reply to your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.